|United Kingdom - Mainland||Get It In||Cost||With another item|
|United Kingdom - Mainland||3-5 business days||£2.95||FREE|
Many products on our shop are hand made by Hometime Crafts so please check delivery times on each product page.
Contact us first if your order is urgent as we can offer express delivery on some of our products, usually within 3 or 4 days. Please note that some products are not available for express delivery and there is an extra charge for orders that have to be sent by next day delivery.
We are happy to despatch some of our products outside UK mainland e.g Channel Islands, Northern Ireland, etc but please contact us before placing your order so that we are able to calculate the correct postage cost for your order. There is also an extra postage charge for our larger products to the Highlands.
Most orders are sent by Royal Mail standard parcels but our heavier items are sent by carrier and will require a signature on delivery.
Please contact us if you order hasn't been delivered within 5 working days of your estimated delivery date so that we can check your order this end. We may also ask you to check with your nearest Royal Mail sorting office. Please note we are unable to offer any refunds on lost items if we are not contacted within 5 days of the estimated delivery date.
*Personalised products are made to order and unfortunately we are unable to offer refunds as soon as you have confirmed the order*
We must be informed of any damaged or missing items within 3 days of delivery of your order so please check your order as soon as it's delivered. We will then advise you on whether or not the item has to be returned. The item must be returned within 10 days of purchase unused and it's original packaging. A proof of posting will also be required if the item has to be returned. Please note that personalised items can only be refunded if found faulty at time of purchase. This does not affect your statutory rights as defined in current government Consumer Contracts Regulations on distance selling.
All returns must be sent to:- Hometime Crafts, 24 Dyffryn Road, Ammanford, Carmarthenshire. SA18 3TH
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