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Terms & Conditions

Note: As well as reading the following Terms & Conditions to which you have agreed by using this website, tigerparrot.com, you should also refer to the terms & conditions (policies) of each individual seller on their tigerparrot.com shop page or product page before making any order.

  

Acceptance of terms

These provisions set out the terms and conditions on which you may make use of the tigerparrot.com website (the "Site”), whether as a guest or registered user ("Customer Terms”).

We may update these Customer Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes.

By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Services or any part of them that tigerparrot.com offers.

 

1. About us

The Services are operated by Wonderlair Limited ("we”), trading as tigerparrot.com. We are registered in England and Wales under company number 10384976 and with our registered office address at Turret House, Station Road, Amersham, Buckinghamshire, England, HP7 0AB. Our VAT number is 274496955.

 

 2. Accessing our Service

Access to the Services is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.

From time to time, we may restrict access to any or all of the Services, to users who have registered with us. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information, you agree to the terms of our Privacy Policy. 

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.

It is your responsibility to ensure that all information (including your name and address) you upload to the Site, is correct and accurate. Please ensure that you check all information before making a purchase.

 

3. Intellectual property rights

We own, or are the licensee to, all right, title and interest in and to the Service, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from any part of the Service and Site.

You must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a license to do so from us or our licensors.

We respect the intellectual property rights of others and we ask our Sellers to do the same. If you are aware that any of your intellectual property rights have been infringed on the Site, please use the ‘contact us’ form to report the concern.

 

4. Description of tigerparrot.com’s service

Please note that when you decide to purchase goods and/or services the resulting legal contract is between you and that Seller and such contract shall comprise of these Customer Terms, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions.

You should carefully review the Customer Terms, the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between the Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the conflict or inconsistency.

We cannot give any undertaking, that goods and/or services you purchase from Sellers through the Site will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the Seller. Where you order goods and/or services through the Site we may disclose your customer information related to that transaction to the relevant Seller.

We do not review or control, and are not responsible in any way for, listings provided by Sellers and at no time do we possess any items offered for sale by Sellers through the Site.

 

5. Disclaimer of Warranties and limitation of liability

(a) To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm resulting from your use of any part of the Service.

(b) The Site is provided "as is” and "as available” and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.

(c) You use the Site at your own discretion and risk, and you are solely responsible for any damages to your hardware device(s) or loss of data that results from the use of the Site. 

(d) Neither we nor our licensors are liable to you or any user for any use or misuse of the Site. Such limitation: (a) includes direct damages, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised of the possibility of such damages); (b) includes indirect, incidental, consequential, special, exemplary and punitive damages, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised of the possibility of such damages); (c) applies whether damages arise from use or misuse of and reliance on this Site, from inability to use the Site, or from the interruption, suspension or termination of the Site (including any damages incurred by third parties).

(e) Nothing in these Customer Terms shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.

  

6. How contracts are formed between you and Sellers

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Customer Terms and the applicable details on the product page.

No order shall be deemed to be accepted by the Seller until we (acting as the commercial agent of the Seller) issue an email acknowledgment of order. The contract between you and a Seller will relate only to those goods and/or services notified in the email acknowledgement of order. 

 

7. Payment methods

Purchases for goods and/or services you make with Sellers may only be paid for using the payment methods we make available from time to time through our payment facility or by redeeming gift vouchers against us to put towards your purchase of goods and/or services on the Site. Except as otherwise described in the gift voucher special terms and conditions below, in accepting or otherwise processing your payments related to the purchase of items from sellers, we act in the capacity as commercial agent of the Seller. In respect of all payment methods including gift vouchers, the Seller acknowledges and agrees that the valid payment by you to us or redemption of a voucher for the purchase of item(s) between you and the Seller will satisfy your obligation to pay the Seller for the relevant item(s) and consequently, any debt obligations owed by you to the Seller for the purchase of such items shall be extinguished at that time. You acknowledge that these Customer Terms, and/or any transaction made by you via tigerparrot.com, do not create or imply any partnership, joint venture or trust relationship between us, you and/or the Seller. The Seller further agrees that it will not seek recourse (legal or otherwise) against you for payment of items if you have validly paid us. All prices shall be shown in the applicable currency and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed do not vary according to your location; delivery charges will vary depending on the destination you choose to have the item delivered. Prices include VAT for items that are applicable, based on the VAT rate of the United Kingdom. 

 

8. Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

 

9. Delivery arrangements

The checkout on the Site displays the goods you have chosen, the Seller who shall provide them and details of postage and packing. The delivery costs for each Seller vary according to the delivery methods they offer.

10. Import regulations and duty

If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

11. Returns

If you wish to discuss or organise a return, refund or replacement of any non-cancellable item purchased through the Site (see below for a description of non-cancellable items), please log into your account, and send a refund & return request to the seller.

For all items you have 14 days to request a refund, return or replacement from the seller of your purchased item from the date you received your item. The cancellation period will expire 14 days from the day on which you receive the goods you have ordered.

 

How to cancel, return, refund or replace an item

Cancelling an ordered item:

If you have not received an email notification that your order has been dispatched, then you are eligible to ‘cancel’ your order. If you have received an email notice that your item has been dispatched, then request a refund instead of a cancellation.
To cancel an order, please do the following:

(a). Sign into your account. If you do not have an account, please use the email you used when placing your order and use ‘forgot password’ to generate a password to access your account.

(b). Visit ‘My Orders’ and next to the order in question, click ‘cancel’.

(c). Please choose the reason for cancellation and fill in the required details.

(d). Once you have submitted your cancellation request, the seller will either ‘approve’ or ‘decline’ your cancellation request.

(e). If they ‘decline’ the request it is because they have already sent the item to you, in which case they will explain this via message and you can submit a ‘refund’ request instead once they confirm via email that the item has been dispatched.

(f). If the seller ‘approves’ the request, then you will be refunded immediately.

 

Refunds & Returns:

Only after you have received email notification that your item has been dispatched, can you request a refund. To do this, please do the following:

(a). Sign into your account. If you do not have an account, please use the email you used when placing your order and use ‘forgot password’ to generate a password to access your account.

(b). Visit ‘My Orders’ and next to the order in question, click ‘refund’.

(c). Please choose the reason for refund request and leave a comment for the seller. You can also upload a file if you wish to send to the seller, such as a photograph of the damaged item, or the wrong item etc.

(d). Once you have submitted the refund request, the seller will be able to reply via the message facility.

(e). Please use this messaging facility within your refund area of your account to come to an agreement on the outcome of the refund, i.e. refund only, refund & return or replace item.

(f). Please see the seller’s return policy.

(g). Once an agreement is made, the seller will approve the decision and you will receive email notification of what to do next.

(h). Note: If you agree to return the item, from the point you receive email notification of ‘refund & return’, then you have 14 days from that date to return the item to the seller at their address stated in the email and within the refund page for the order in question. We highly advise you use a tracked option with your courier so you have proof that the item did arrive back to the seller in case if this is contested.

On the 15th day, we will send the seller an email, confirming that they received the return item back successfully. If the item was returned successfully, you will receive your refund on the 16th day from the date you received email notification to the return the item to the seller.

 

Replace an item:

If you wish to have the item replaced, please do the following:

(a). Sign into your account. If you do not have an account, please use the email you used when placing your order and use ‘forgot password’ to generate a password to access your account.

(b). Visit ‘My Orders’ and next to the order in question, click ‘refund’.

(c). Please choose the reason for refund request and leave a comment for the seller. You can also upload a file if you wish to send to the seller, such as a photograph of the damaged item, or the wrong item etc.

(d). Once you have submitted the refund request, the seller will be able to reply via the message facility.

(e). Please use this messaging facility within your refund area of your account to come to an agreement on the outcome of the refund, i.e. refund only, refund & return or replace item.

(f). Please see the seller’s return policy.

(g). Once the buyer and seller agree to replace the item, the seller will send you the replacement outside of the tigerparrot system based on the terms you and seller decide via the messaging system within the refunds section of your buyer’s account.

Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to the seller and agreed that doing so won't affect any refund you may be entitled to.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).

Non-returnable items

Unfortunately, some items are non-cancelable and non-refundable:

· Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can't be resold due to a bespoke element

· Perishable items (like food or flowers)

· Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics

· Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.

To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.

 

12. Links

You may link to our home page on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Company expressly reserves the right to revoke the right granted in this clause for breach of these Customer Terms and to take any action it deems appropriate.

Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission at any time.

The Site provides links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them.

 

13. Uploading material to the Site

Uploaded material must not: (i) be defamatory of any person; (ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; (iii) infringe any copyright, database right or trade mark of any other person; (iv) be likely to deceive any person; (v) promote any illegal activity; (vi) be likely to harass, upset, embarrass, alarm or annoy any other person; or (vii) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

Any material a user uploads to the Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose a user’s identity to any third party who is claiming that any material posted or uploaded by such user constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users. We have the right to remove any material or posting a user makes on the Site.


14. Viruses, hacking and other offences

You must not misuse our Site or any part of the Service by introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.


15. Waiver

If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


16. Severability

If any of these Customer Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


17. Entire agreement

These Customer Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Customer Terms or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and any documents expressly referred to in them.


18. Force majeure

Where we or a Seller are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our or the Seller's reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Seller's workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the Seller's (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.


19. Rights of Third Parties

No provision of these Customer Terms shall be enforceable by any third party (which includes for these purposes any third party: employee, officer, agent, representative or sub-contractor of either tigerparrot.com or the Seller) under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Nothing in this clause excludes the rights of tigerparrot.com when acting as commercial agent of any Seller.


20. Law and jurisdiction

Contracts for the purchase of goods or services through our Site or the App shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.


21. Feedback and Complaints

General comments about the Site are welcome; please contact us at [email protected] Complaints about a specific Seller, goods or services must be directed to the Seller concerned through the contact details provided on the order confirmation email that you receive for resolution directly with them. If you have made a complaint and have exhausted all of the dispute resolution options available to you through the Site and with the Seller, the European 'Online Dispute Resolution Platform' can be accessed by following the link: http://ec.europa.eu/odr.


 


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