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ROB-ROY TOY MAKERS
ROB-ROY TOY MAKERS
ROB-ROY TOY MAKERS
ROB-ROY TOY MAKERS
Welcome To England's Oldest & Largest All Wooden Toy Shop. Making, Personalising & Selling Wooden Toys For Over 70 Years. Along With The Toys We Make We Also 'Buy In' Quality Wooden Toys From All Over The World, All Made To E.E.C. & British Standards (Remember To Check ... Your Child Is Worth It !).

ROB-ROY TOY MAKERS's Shop Policies

Delivery

Please note : Time to make and dispatch will vary from Item to Item, please allow time.
Toys will be dispatched by carrier on a 3-5 day service.
Once toys leave our door they are in the hands of the carrier and out of our hands and we cannot be held responsible for none delivered items.
WE ONLY DELIVER TO THE U.K. MAINLAND (EXTRA POASTAGE MAY BE NEEDED TO SOME AREAS).
WE DO NOT SHIP ABROAD.

Refunds Exchanges

I gladly accept returns
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Personalised Items are not covered by the returns policy.
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Additional Policies & FAQs

As Formally England’s Oldest & Largest Wooden Toy Shop We Want To Make Your
Shopping Experience With Us As Safe And Easy As Possible.
Our Aim Is To Comply Fully With Regulations Within The Consumer
Protection Laws.
PLEASE NOTE THE FOLLOWING TERMS & CONDITIONS
1) The goods seen on our web site are described as well as possible. All sizes are approximate and colours may vary. We reserve the right to alter fonts/colours/positioning of names etc. Mistakes can happen and we will inform you a.s.a.p. of any changes to price, size etc. From time to time design’s change and the new style/design will be sent.
2) Some larger toys may be ‘flat packed’ for postage reasons.
3) All toys are recommended for age 3+ unless otherwise stated. Natural finished wood has imperfections and knots, these may be filled.
4) We try to dispatch all orders in two days by 3-5 working day carrier (subject to stock of the item) Personalized items may take longer. When goods leave our door they are in the hands of the carrier and we cannot be held responsible for disputes regarding delivery and delivery times etc.
5) All goods are covered by a 7 day returns policy (except section 8), if you are not satisfied they must be returned in their original packaging and condition and posted at the consumers expense. You will be refunded the original cost of the goods in full by the method it was paid. This does not affect your rights if the product is faulty or miss described.
6) We will replace any damaged goods (or part of), you may be asked to return the damaged part or whole item.
7) If a item arrives damaged we will need informing by telephone or e mail within 7 days.
8) PERSONALISED ITEMS ARE NOT COVERED BY SECTION 5 and can only be returned if damaged and after initial consultation with Rob-Roy Toy Makers in case we can resolve the matter amicably.
9) All prices on this web site are subject to post and packaging to most of the U.K. with some exceptions and the relevant rate of V.A.T. WE DO NOT SHIP ABROAD.
10) After placing a order with us we will e mail you to acknowledge the order and contact you if any items are out of stock.
11) As a consumer you are entering a legally binding contract and are covered by U.K. Law.
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12) Your data is only kept by us for a few days until your goods arrive then the records are destroyed. We will pass your e mail/telephone number to our carrier so they can contact you with information of the delivery of your goods If needed.
We Do Not Send Marketing Info. By E Mail.
PLEASE LET US KNOW IF YOU WOULD LIKE TO OPT OUT OF THIS AT :
[email protected]
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13) We take no responsibility for third parties i.e. Carriers , Paypal, etc.
14) When a parcel leaves our door it is out of our hands.
15) Customers must be available for deliveries, and we cannot be held responsible for lost parcels but we will do our best by liaison with the carrier to recover. No refund will be made until we have conformation from the courier that a parcel is lost and we can start a claims procedure.
16) All refunds will be made by PayPal unless placed by telephone.
17) The price of the item on the web site may vary with the price of the same item at the shop, this also applies to our other outlets, due to packaging and postage.
NONE OF THE ABOVE AFFECT YOUR STATUARY RIGHTS
We hope you enjoy your shopping experience with us in the knowledge that we care about
You and your children.
Thank You, Robin Smith
TERMS & CONDITIONS MAY BE CHANGED OR UPDATED AT ANY TIME

Last updated 28/04/2019
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