Customer FAQs

Where's my order?

You can find your order by logging into your account and visiting 'My orders'. If you do not have an account, please create an account by using the email you used when placing your order and add a password. Once you have created this account you will be able to login and view your order information. Please remember the email must be the same as the email you used when placing the order. 

How do I amend my order?

To change details of your order, such as delivery address, please login to your account. From here you can 'change addresses' as well as send a message to the seller notifying them of the changes you need to make. Please reference your order number within that message. 


How do I contact the seller? What if they don't reply?

About an Item: If you have a question about any of the items on TigerParrot, you can contact the seller in question on the product page by clicking 'Ask a Question' above the delivery table.

About an Order: If you have a question about an order already made, you can visit 'Your Account'. From here you can choose the order in question. In here you can contact the seller directly. Please reference your invoice number within the message.

If seller doesn't reply: Our sellers can get very busy, especially during the Christmas season. Though they will try to reply within 48 hours, please allow up to three working days for a response. If you still haven't heard from them after this time, please contact TigerParrot via customerservice@tigerparrot.com and we will see what's keeping them. 

Why might my purchase be sent in several deliveries?

Because TigerParrot is a marketplace all items for sale are sold by many different sellers.

When you order more than one product from TigerParrot, you may be buying from more than one seller, all of whom will be totally unrelated. This means the different sellers will have their own delivery policies and will be sending only the item you ordered from them to you. On the item page you can check who the seller is below the item title which says 'Sold By'. 

Please see each seller's own policy for delivery and returns to avoid confusion before purchasing from them. Even if all your products are in the same basket, and will all be paid for together, you may still receive your order from several sellers.  

Is your site secure?

At TigerParrot the priority at all times is our buyer's and seller's security. We have gone to great lengths to ensure this is so. Payments are processed by Stripe, an industry leading payment provider that guarantees 24 hour monitoring and advanced encryption methods when dealing with customer's sensitive data and communications. Their fraud detection and prevention techniques are of the highest standard and they can be contacted any time for any related issue with an order. TigerParrot does not store your card details since Stripe handle these and at no times do we share your email with any interested third party. Moreover, we are SSL certified, seen by the padlock in the URL bar of tigerparrot.com. This means tigerparrot.com is a legitimate, and safe company and your sensitive data is secure.

How do I know if my order has been successful?

When a seller accepts your order you will receive an email notification of this. If you are still uncertain, please don't hesitate to contact TigerParrot via customerservice@tigerparrot.com.


When will my order be dispatched?

Because TigerParrot is a marketplace, TigerParrot itself does not store, fulfil or deliver any of your orders. Our sellers are responsible for listing, storing, fulfilling and delivering their own items to our customers. The estimated delivery date for each product is shown on the product's page. Order processing times, delivery methods and delivery dates are decided and carried out entirely by the seller listing the item. If you have any questions, please contact the seller in question. If you have a question and the order has already been made, you can contact the seller by logging in and then visiting 'Your Account'. Select the appropriate order in question. The details of that order will then be shown. Here you can send the seller a message. In here please reference the order number and you can communicate directly with the seller about your order's delivery status and their delivery policies. 


How can I track my order?

Once an order has been made, you will receive an email notifying you when your order has been dispatched. If the seller offers tracking then the tracking number, courier and URL link will be found within the email which you can use to track your order. 

What payment methods do you accept?

TigerParrot accepts all regular debit and credit cards such as Visa and Mastercard. Unfortunately, at this stage we do not accept PayPal. 


I have made a purchase on tigerparrot.com from a non-UK bank account. Why is there an additional charge on my statement?

This may be because your bank charges an international transaction fee. This is not a charge imposed by us and therefore, regrettably is out of our control. 


How do I know a seller will deliver my order? What protection do I have?

TigerParrot is an, ‘invitation-only’ marketplace, which means we check our sellers before allowing them to sell on TigerParrot. This ensures our sellers are real, legitimate and trustworthy. In the unlikely event any issues arise, TigerParrot has the ability to issue refunds on your behalf so you are never left exposed.


What action should I take if I suspect fraud has occurred on my card?

Contact the bank your card has come from immediately and explain the situation.