|United Kingdom - Mainland||Get It In||Cost||With another item|
|United Kingdom - Mainland||1 business day||£12.99||FREE|
|United Kingdom - Mainland||3-5 business days||£3.50||FREE|
Delivery charges are as follows and apply to UK Mainland only. For any other shipping destination requirements please contact us directly and we shall be happy to assist you.
UK orders under £15.00 =p&p..............................................£3.50
UK orders over £15.00 but under £40.00 =p&p...................£5.75
UK orders over £40.00 =p&p..............................................£12.00
Please note, larger items like Farms, Castles, Dolls Houses etc are sent by courier service and therefore are subject to a higher carriage charge of £18.00. (please see notes below)
We will try and despatch orders on the day that they are received subject to demand but customers should allow 7 working days from the date of their order.
24hr next day delivery signed for service is available at £12.99, UK mainland only,(excluding the Highlands and Islands)
Larger items like Toy Farms, Castles, Dolls Houses are always despatched via our preferred courier for a next day delivery and signed for service. This means that no items will be left without someone signing for them. The driver will leave a card if no one is home to sign for the parcel giving you choices to contact them to re-arrange a delivery time. The Courier may also require a contact telephone number so they can get precise directions to your location.
There is a £18.00 charge for this service for UK mainland, excluding the (Scottish Highlands and Islands Regions), where a 72 hr signed for service is provided for the same price of £18.00
If you are unable to check the contents of the parcel at the time it is delivered, please sign for it as,
(Received, contents unchecked). By signing for the parcel in this way, should you find that the contents have been damaged we can make a claim against the courier for any damage caused?
If there are obvious signs of damage to a parcel, such as bashed corners, crushing, or wet or dampness, please unpack the contents whilst the driver is present to check there has been no damage caused to the goods. If possible take a digital image of the damaged packaging before opening, and e-mail it to us, to provide support for any claims we may have against the courier.
All international deliveries are sent using Royal Mail signed for service or our preferred courier depending on the weight and size of the goods ordered and the final delivery destination. Please allow up to 4 weeks for these deliveries. If you would like to order a product from this site and have it delivered outside the UK please send us an e-mail showing the item you want to order and the final delivery address, including any zip-codes, so that we can obtain the most competitive quotation to satisfy your requirements. This will also serve as proof of the delivery address given, should there be any later dispute over the final delivery destination.
I offer a returns and replacement policy should any product be found to be faulty, within 7 days of the customer receiving it. There will then be another 9 days to apply for a refund or replacement, at no expense to the buyer. This cancellation period will expire on the 17th day from which you receive the goods which you have ordered. If a toy has been damaged by being roughly played with, I will do my best to carry out a repair or obtain a replacement part. I do not accept responsibility for returns due to customers wrongly choosing a product and should that be the case I can exercise my right to refuse to have it returned or offer a refund. If I do accept a return under these circumstances, the product must still be in its original, unopened and undamaged packaging and will only authorize a refund when it is safely returned for inspection. The buyer will also be responsible for paying the return postage.
Returns will not be offered on any commission/bespoke handmade products where the customer has agreed to a particular design and specification prior to its manufacture. A deposit is required on any item which falls within this 'Commission' criteria, deposit to be confirmed prior to manufacture.
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